SECTION 1 – APPLICABILITY
This Return and Refund Policy (“Policy”) has been written for buyers of Frisky Business. In this Policy, the terms “product” and “item” have been used interchangeably to describe sex dolls, sex toys, and any other product that you as a buyer have bought from our website. Under this Policy products/items bought from our website can be returned under certain conditions. Please ensure that you understand our policy and that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words. No relaxation of any kind will be awarded to you if you have been unable to understand any terms or rules of this policy. In case of confusion make sure to e-mail us as soon as possible.
SECTION 2 – CANCELLATIONS
The cancellation of an order can be only applied to sex dolls and sex toys that are ready-stock items. In the case of any customized or specifically made sex dolls, Friskybusiness.sg will immediately send the order for processing as soon as payment is received. For this reason, our clients are granted 24 hours – in which it would be possible to cancel an order. Unfortunately, the cancellation is subject to a 10% fee, as we incur expenses from the credit card companies and the allocation of time and resources by the factory.
Once 24 hours have passed it is no longer possible to cancel any order as the doll will be well into production and high costs will have been incurred. Questions about the Terms of Service should be sent to us at info@frisusiness.sg.
For ready-stock items and premade products, you can cancel at any time before the products are dispatched. In the case of successful cancellation, the complete amount will be refunded back to you in the original method of payment. The cancellation is subject to a 10% fee, as we incur expenses from the credit card companies.
If your products have been dispatched after the order confirmation, you will not be able to cancel the order. However, you can initiate a return under certain conditions listed below under SECTION 3 and SECTION 4.
SECTION 3 – TIME LIMIT AND TERMS OF RETURN OF SEX TOYS
The following conditions must be met:
Manufacturing Defects and Damaged Goods
Sex Toys defects must be reported within 14 days from the date of the order.
We will replace any Sex Toys that are defective within 14 days of the order date.
For Sex Toys, make sure to take videos and photos of the item to show how it is defective. We will request these photos and videos when you submit a claim.
SECTION 4 – TIME LIMIT AND TERMS OF RETURN OF SEX DOLLS
We do accept returns of Sex Dolls but only under certain circumstances. For instance, we only offer refunds on sex dolls that are defective or damaged by the manufacturing process and/or during shipping.
A manufacturing defect is a deviation from design specifications during production resulting in a product’s defect, frailty, or shortcoming.
Minor imperfections and small changes are NOT considered manufacturing defects and such products will not be eligible to return.
Furthermore, please keep in mind that variations in skin color and make-up are common as our sex dolls are hand-crafted. Therefore, each has its character which is not considered a defect or damage. Additionally, your sex doll’s eyelashes and fingernails are attached lightly and many come off during shipping. These items are easily fixed by using TPE-safe glue.
For sex dolls that have manufacturer defects, please take videos and photos to show the defects clearly. For sex dolls that are damaged during shipping, make sure to take videos and photos of the complete box(es) before opening the products. We will request these photos and videos when you submit a claim.
Returns that do not fulfil our return policy may be shipped back to the client at their own cost.
You must report any problems to our support team before using the product. Due to strict hygiene regulations, we are not able to replace or refund any item which has been used by the customer.
Furthermore, we will not cover the following:
Skin imperfections – as each doll is hand-crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their doll a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know.
Nails – as nails are loosely adhered to the skin to allow each customer to remove, paint and re-attach, we cannot cover loose nails as they are shipped like this for a reason.
Make-up – each doll’s make-up is applied by hand, this means that very slight differences in make-up are completely normal. However, should you find a major problem, please do let us know.
Eyelashes – each doll has a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE-safe glue.
Returns that do not fulfil our return policy may be shipped back to the client at their own cost.
SECTION 5 – HOW TO INITIATE CHANGE OF MIND RETURN
We regret to inform you that we do not accept returns or exchanges due to a change of mind.
At Friskybusiness.sg, we prioritize the utmost hygiene and quality standards for our products. We understand the importance of your satisfaction with our products; however, considering hygiene concerns, we cannot accommodate returns or exchanges. This is to ensure the safety and well-being of our customers,
Exceptions may be made for items damaged upon arrival or if the product received is incorrect. In such cases, please contact our customer service team within 14 day of receiving the product, and we will assist you promptly.
SECTION 6 – CONTACT US
If you have any inquiries, make sure to contact us through any of the following methods: info@friskybusiness.sg.
CHANGES TO OUR POLICY
This policy supersedes all prior policies or conflicting information that may still be present on our website including any writings, communication, transcripts, or agreements with our support staff concerning the subject matter hereof. All such other policies, writings, or agreements will have no further force or effect.
We reserve the right to change this policy at any time without notice. This policy applies to all purchases, agreements, and contracts. Please contact our support staff if you need further information.
